Refund policy
Returns & Refund Policy
We want you and your pet to love your order. If something isn't right, we're here to help.
30-day returns
You can request a return within 30 days of delivery. To be eligible, items must be unused, unwashed and in their original condition and packaging. For hygiene reasons, used chew toys and worn costumes can't be returned unless they arrived damaged or defective.
How to start a return
- Contact us through our contact page with your order number and the reason for the return.
- We'll reply with return instructions and the return address. Items sent back without contacting us first can't be accepted.
- Once we receive and inspect your return, we'll email you to confirm your refund.
Damaged, defective or wrong items
If your item arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with a photo of the item and packaging. We'll send a free replacement or give you a full refund — no need to send the item back in most cases.
Return shipping costs
For change-of-mind returns, return shipping is paid by the customer and is non-refundable. If the item was damaged, defective or incorrect, we cover the cost.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
Exchanges
Need a different size or color? The fastest way is to return the original item and place a new order.
Cancellations
You can cancel your order free of charge before it ships. Contact us as soon as possible.